Case Studies
"The Living Wage Employer Award is a new and much anticipated mark of socially responsible business practice." - Stephen O’Brien, Founder of Business In The Community


“Paying the Living Wage and improving other benefits, like holidays, sick pay and insurance have contributed significantly to our success.”

Here’s how:
1. Turnover amongst our cleaning staff has
more than halved.
2. Morale has been raised.
3. Productivity has improved; attitudes are
more flexible and positive
4. Service has improved: our help desk gets
far fewer complaints”
Click here for full report (see pages 14 and 15).

Queen Mary University became a Living Wage Employer in July 2007. Research published in January 2009 stated:

“The research has revealed that the move to be a living wage employer and bring the cleaning service in-house has stimulated improvements in job quality, productivity and service delivery, with very little increase in costs.”

“The communal areas are so much cleaner. There is now a shine on the flooring.”

Click here for the full report.

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